We’re thrilled to have the opportunity to create some unforgettable art with you! Our studio is a haven for capturing the essence of moments and people, and we can’t wait to share that experience with you. To make sure everything runs smoothly and ensures a fantastic experience for everyone involved, we’ve got a few policies in place. Don’t worry—they’re designed to make your session as seamless and enjoyable as possible.
Your Personalized Experience
We keep our schedule purposefully tight so that every client gets the attention and quality they deserve. You’re not just another appointment in our book—you’re a valued guest in the making of something truly special.
Our Commitment to You (And Yours to Us)
We reserve our studio and sometimes bring in specialized staff just for you for two hours. To honor that commitment, we collect a $200 booking fee which is 100% refundable when you show up for your session. This way, we know that our time together is mutually valued!
Time is of the Essence
To make the most of our session, please arrive on time. If you’re more than 20 minutes late, we’ll have to reschedule, and additional fees will apply. This ensures that every client has their dedicated time to shine in front of the camera.
Change of Plans?
Life happens, we get it! If you need to reschedule, just give us at least seven days’ notice. Your initial booking fee will be happily transferred to your new appointment time. If it’s less than seven days, the booking fee is non-refundable. We understand plans change, but this helps us manage our tightly-packed schedule and serves all our clients better.
Early Birds Welcome
We highly recommend arriving 10 minutes early, especially if you want to use our cozy dressing room. This helps us start your session promptly and make the most of our time together.
Special Circumstances
Sometimes, things don’t go as planned, and that’s okay! We may decide to continue with your session and arrange for a separate ordering appointment. An additional service fee of $150 will apply, but you can use it as studio credit for your order!
One-for-One Rescheduling
You get one “get out of jail free card” for rescheduling, provided you let us know at least a week in advance. Any more changes will need another deposit to secure your spot.
A Family Affair
Please make sure all decision-making adults are present for the full session and ordering appointment. We’ve found that this ensures everyone’s happiness with the final artwork.
Respect Makes Perfect
We aim to create a warm and welcoming environment. All guests are expected to treat our studio and staff respectfully. If you have specific needs or accommodations, do let us know ahead of time.
Intellectual Property
Discussing plans to violate our copyright in front of our staff is a no-go and will result in immediate session cancellation.
Age Minimum
Our sessions are best suited for those nine months and older.
Thank you for choosing us to be part of your artistic journey. We look forward to creating something truly magical with you!
Outfit Changes
You are welcome to make use of our dressing room at the studio for outfit changes. Due to our in demand schedule, we are limited to one outfit change per session.
Pets
We absolutely adore capturing your furry family members in stunning, heirloom-quality artwork! To keep everything safe, manageable and fun, we kindly ask that your pup stays on a leash during the session. No worries, our artist will work their magic and remove the leash from the final portrait. We understand excited furbabies may have a stray accident but multiple accidents will require us to call off the session.